Support

A partner now and into the future

We understand that purchasing the LIMs is only the first step. Our support continues from day one and every day that follows.

Existing QLIMS Customers

For existing QLIMS customers with an active support contract, you can access the OnQ Software Issue Management system here:

We can also be contacted directly via - support@onqsoft.com.au

QLIMS Support Contract Inclusions:

  • Support via online portal, phone, or online remote Internet session during Australian Business Hours, 9am to 5pm AEST.
  • Upgrade and maintenance releases at no additional charge.
  • Ad-hoc bug fixes
  • Assistance in finding the best ways to utilize QLIMS.
  • Needs assessment for custom features (does not include custom programming or modifications)
  • Attendance of user group meetings
  • Ability to make feature requests through online portal

Why Renew

Renewing and maintaining your QLIMS support agreement is the easiest and most cost effective way of protecting your product investment. An active support agreement ensures uninterrupted access to product notifications and the latest upgrades, downloads and fixes/patches; skilled support professionals by phone, online portal and an extensive knowledge base of known solutions and self-help capabilities to keep pace with the demands of your business. You’ll avoid costly outages and loss of productivity and time, giving you the ability to focus on more strategy and operations. Less admin, more science!

Keeps your solutions up-to-date

As technology advances, the number of critical software releases, security patches and regulatory compliance updates increase. Software, hardware and cloud application features are continually added or enhanced as systems evolve, so you need to ensure your solution can keep up with the ever-changing technology environment.