One of the major challenges faced by laboratories is the ability to directly and easily communicate with customers and/or collaborators through a secure digital channel. The hassle of putting through paper submissions, consistently contacting the laboratories regarding results associated with sample submissions puts a dent on the customer experience.
Keeping these issues in mind, the team at OnQ Software have used their expertise to create an innovative and easy-to-use Customer Portal. This solution ensures a hassle-free experience for the laboratory while keeping the customer happy.
How does it work?
Each client is provided with secured and restricted access to the portal, seeing only what they need to see/what is allowed by the lab. As the customer portal is directly linked up with the QLIMS database used by the laboratory, once the samples are submitted through the portal they turn up in QLIMS ready to be received, tested and the results churned out. Once the testing has been competed by the lab, the staff in charge can then directly fill in the results or attach a report which when published is automatically accessible to the customer on a read-only basis.
The customer/submitter/clinician/collaborator also has a history of their reports which further takes a load off the laboratory in terms of answering requests for historical data.
The QLIMS Customer Portal offers the following key benefits:
The results?
According to Anne-Marie Curle, Food Technologist and QC Management at Baiada Poultry (one of our long term customers), “In the old world we received hundreds of handwritten QA testing submissions every week, which needed to be manually entered into our database. Now our processing plants are able to book their submissions directly into the QLIMS system. That has freed up a full time staff member to be more hands on, on the bench, rather than tied up with paperwork“.
The QLIMS Customer Portal reduces paperwork, consumes less time, ensures security, traceability and provides a central portal for a customer and Laboratory to formally interact with each other.
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